Pelephone aspires to supply the most professional and personal service to it's clients

 For this purpose, the network founded an efficient, nationally spread customer service, which assures that Pelephone customers will enjoy the highest quality of service, in the time and place convenient for them.

Pelephone currently operates 13 multi lingual telephone customer care call centers, providing service is Hebrew, Russian and Arabic, 42 frontal sales and service centers from Kiriat Shmona to Eilat, with a total of 100 sale points across the country.

All these provide the highest level of service to our customers, in the ISO 9002 standard.

Our customers enjoy a professional and efficient service by the customer service representatives, who are trained to provide the best quality of service in a short time, 24 hours a day. Our representatives are fluent In Hebrew, English, Arabic and Russian, and are knowledgeable in all relevant subjects, in order to provide the most comprehensive and professional service.

Online Service – Pelephone provides service via the website as well. Pelephone customers can receive updated information on their accounts, a detailed call sheet, and more.